We're committed to protecting your personal information and your right to privacy
Last Updated: January 2025
At SoleAi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soleai.co.nz and use our services.
We comply with the New Zealand Privacy Act 2020 and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.
We collect information that you voluntarily provide to us when you:
This may include:
When you visit our website, we may automatically collect certain information, including:
If you use our AI automation services, we may collect and process data related to your business operations, customer interactions, and system integrations as necessary to provide our services. This data is handled in accordance with your service agreement and this Privacy Policy.
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We may share information with third-party service providers who perform services on our behalf, such as:
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety, or that of others.
We may share your information with third parties when you give us explicit consent to do so.
We use cookies and similar tracking technologies to collect information about your browsing activities and to enhance your experience on our website.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining retention periods, we consider:
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:
You can request access to the personal information we hold about you.
You can request that we correct any inaccurate or incomplete information about you.
You can request deletion of your personal information, subject to certain legal exceptions.
You can object to our processing of your information for direct marketing purposes.
Where we process your information based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
Your information may be transferred to and processed in countries other than New Zealand, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
SoleAi Privacy Officer
If you are not satisfied with our response to your privacy complaint, you have the right to contact the New Zealand Privacy Commissioner:
We're committed to protecting your privacy and are happy to answer any questions you may have about how we handle your data.
Contact Our Privacy Team